Frequently Asked Questions

This page aims to cover some of the most common questions people have regarding services at New Adelphi.

Bookings

There are a number of Stores in New Adelphi which provide equipment to students and staff in the School of Arts & Media. They use the New Adelphi Booking System to manage reservations, collections and returns.

Some studio facilities can also be booked through the system; currently the Photography Studios and Recording Studios.

"How do I make a booking?"

• We use an online booking system to allow students and staff to see what is available and make reservations without having to visit the building. You are still very welcome to make bookings in person and collect equipment without making a reservation, but booking in advance will ensure you get the items you need without queuing just to reserve kit. The booking system will keep you up to date through email, so you'll know what you've booked, when you should be collecting it and when to bring it back.

"How do I get access to the booking system?"

• Visit the New Adelphi Booking System website and you will see a 'Register' link in the top-right corner. You will need your University email address (either @salford.ac.uk or @edu.salford.ac.uk) to be able to sign up for an account.

"I've signed up to the booking system, but there's nothing I can book!"

• You're probably seeing a message which asks you to contact the technical staff for your subject area. If you haven't yet completed an induction for your course, you won't be able to make bookings. This is to make sure that you know how to use the equipment or studios properly and safely. If you created your account after completing your induction, it may be that the technicians have already applied roles to accounts, but couldn't set up yours because you hadn't created it in time. Let the technical staff for your programme know and they will be able to check their records and update your account.

"Do I have to use the online booking system?"

• Yes. The vast majority of equipment reservations are organised through the booking system, so you will need an account and to accept the booking service terms and conditions before being allowed to make use of those resources. It should be noted that access to equipment is not guaranteed as part of your degree course; if you fundamentally disagree with the terms of the service, you may wish to consider the rental services offered by companies such as Big Fish or Calumet Photographic.

"What can I borrow?"

We have an extensive selection of still and motion cameras in the Specialist Equipment catalogue, alongside lots of portable audio recorders, display equipment for events. On the whole, of you can see it, you can book it! If you are a student on a Recording course, you’ll be able to book your studio time and view the recording equipment catalogue. We want to bring advanced booking WORDS MORE WORDS TO GO HERE

How long can I borrow equipment?

The Stan

Can I renew a booking if I need the equipment for longer?

Can I bring equipment back early?

Why are there fines for late returns?

My account doesn’t show me anything!

I can’t find the kit I need to book!

Which batteries do I need?