Frequently Asked Questions - Revision history

A.j.davison: /* Equipment Store */

2018-11-30T15:16:54Z

Equipment Store

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	===''"How long can I borrow equipment for?"''===		===''"How long can I borrow equipment for?"''===
	This varies depending on which Store you are using and what equipment you are taking.		This varies depending on which Store you are using and what equipment you are taking.
	====''Equipment Store''====		====Equipment Store====
	* The standard booking length is '''3 days.'''		* The standard booking length is '''3 days.'''
	* If you need equipment for longer than this it can be arranged, but may need approval from the technical team supporting your course. Please ask at the Equipment Store.		* If you need equipment for longer than this it can be arranged, but may need approval from the technical team supporting your course. Please ask at the Equipment Store.

A.j.davison at 15:02, 18 September 2018

2018-09-18T15:02:52Z

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	===''"Do I have to use the online booking system?"''===		===''"Do I have to use the online booking system?"''===
	* Yes. The vast majority of equipment reservations are organised through the booking system, so you will need an account and to accept the booking service terms and conditions before being allowed to make use of those resources. It should be noted that access to equipment is not guaranteed as part of your degree course; if you fundamentally disagree with the terms of the service, you may wish to consider the rental services offered by companies such as [http://www.bigfishrentals.co.uk/ Big Fish] or [https://calumetrental.co.uk/ Calumet Photographic].		* Yes. The vast majority of equipment reservations are organised through the booking system, so you will need an account and to accept the booking service terms and conditions before being allowed to make use of those resources. It should be noted that access to equipment is not guaranteed as part of your degree course; if you fundamentally disagree with the terms of the service, you may wish to consider the rental services offered by companies such as [http://www.bigfishrentals.co.uk/ Big Fish] or [https://calumetrental.co.uk/ Calumet Photographic].


	===''"Can I bring equipment back early?"''===		===''"Can I bring equipment back early?"''===
	* Absolutely.		* Absolutely!
			<!--
			===''"Why are there fines for late returns?"''===
			* We use fines to encourage people to return equipment on time. Late equipment can have a massively

	~~Why are there fines for late returns?~~

	My account doesn’t show me anything!		My account doesn’t show me anything!
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	Which batteries do I need?		Which batteries do I need?
			-->

A.j.davison: /* Equipment Store */

2018-09-18T14:56:08Z

Equipment Store

← Older revision		Revision as of 15:56, 18 September 2018
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	===''"How long can I borrow equipment for?"''===		===''"How long can I borrow equipment for?"''===
	This varies depending on which Store you are using and what equipment you are taking.		This varies depending on which Store you are using and what equipment you are taking.
	====Equipment Store====		====''Equipment Store''====
	* The standard booking length is '''3 days.'''		* The standard booking length is '''3 days.'''
	* If you need equipment for longer than this it can be arranged, but may need approval from the technical team supporting your course. Please ask at the Equipment Store.		* If you need equipment for longer than this it can be arranged, but may need approval from the technical team supporting your course. Please ask at the Equipment Store.

A.j.davison: /* "How long can I borrow equipment for?" */

2018-09-18T14:52:10Z

"How long can I borrow equipment for?"

← Older revision		Revision as of 15:52, 18 September 2018
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	===''"How long can I borrow equipment for?"''===		===''"How long can I borrow equipment for?"''===
	* This varies depending on which Store you are using and what equipment you are taking.		This varies depending on which Store you are using and what equipment you are taking.
	** '''Equipment Store~~'''~~		====Equipment Store====
	*** The standard booking length is '''3 days.'''		* The standard booking length is '''3 days.'''
	*** If you need equipment for longer than this it can be arranged, but may need approval from the technical team supporting your course. Please ask at the Equipment Store.		* If you need equipment for longer than this it can be arranged, but may need approval from the technical team supporting your course. Please ask at the Equipment Store.
	*** If you have a live booking and need to extend it, please contact the Equipment Store by email or telephone. If the equipment is available, your booking may be renewed.		* If you have a live booking and need to extend it, please contact the Equipment Store by email or telephone. If the equipment is available, your booking may be renewed.
	*** Please remember that ''renewals are not guaranteed;'' when you make a booking, you are making an agreement to bring the equipment back on the end date you specify at that time.		* Please remember that ''renewals are not guaranteed;'' when you make a booking, you are making an agreement to bring the equipment back on the end date you specify at that time.
	*** You will be fined if equipment is not returned on time. There are additional fines for the late return of laptops.		* You will be fined if equipment is not returned on time. There are additional fines for the late return of laptops.
	*** It is useful to remember that weekends, bank holidays and closure days do not count towards the 3 day booking length. This means that if your booking ran from 10am on Wednesday, because you would not be able to return anything on Saturday, your booking would roll over until 10am on the following Monday.		* It is useful to remember that weekends, bank holidays and closure days do not count towards the 3 day booking length. This means that if your booking ran from 10am on Wednesday, because you would not be able to return anything on Saturday, your booking would roll over until 10am on the following Monday.

	* For other areas, please check the '' 'How long can I book for?' '' drop-down shown on the right-hand side of the 'Select Time' calendar screen.		* For other areas, please check the '' 'How long can I book for?' '' drop-down shown on the right-hand side of the 'Select Time' calendar screen.

A.j.davison: /* "I've tried to create an account on the booking system, but it's not working." */

2018-09-18T14:51:01Z

"I've tried to create an account on the booking system, but it's not working."

← Older revision		Revision as of 15:51, 18 September 2018
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	===''"I've tried to create an account on the booking system, but it's not working."''===		===''"I've tried to create an account on the booking system, but it's not working."''===
	* Make sure that you are using your University email address ending in ''@salford.ac.uk'' or ''@edu.salford.ac.uk''. You need to click the link in the confirmation email, in the same way as you would signing up for many other online services. You cannot use a personal email address to sign up to the booking system.		* Make sure that you are using your University email address ending in '''''@salford.ac.uk''''' or '''''@edu.salford.ac.uk'''''. You need to click the link in the confirmation email, in the same way as you would signing up for many other online services. You cannot use a personal email address to sign up to the booking system.

	===''"What can I borrow?"''===		===''"What can I borrow?"''===

A.j.davison at 14:50, 18 September 2018

2018-09-18T14:50:26Z

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	===''"Can I request an extended booking?"''===		===''"Can I request an extended booking?"''===
	* Yes, you can, but you will need to discuss this with the technical staff for your area. We need to ensure the system gives a fair opportunity to everyone and extended bookings may unduly impact others, so they cannot be guaranteed. If an extended booking is granted, it cannot be renewed remotely. You must return all equipment by the agreed date and time. Extended bookings cannot be granted by staff in the Equipment Store; please see the technicians supporting your programme of study.		* Yes, you can, but you will need to discuss this with the technical staff for your area. We need to ensure the system gives a fair opportunity to everyone and extended bookings may unduly impact others, so they cannot be guaranteed. If an extended booking is granted, it cannot be renewed remotely. You must return all equipment by the agreed date and time. Extended bookings cannot be granted by staff in the Equipment Store; please see the technicians supporting your programme of study.

	~~===''"What's to stop me from booking loads of equipment?"''===~~
	* There are some limits in the system, but you are able to book quite a significant number of items before you hit them. In reality, unusually large bookings will be questioned, either when they appear to technical staff on the system or when you visit a Store to take the items.




	===''"Do I have to use the online booking system?"''===		===''"Do I have to use the online booking system?"''===

A.j.davison: /* "For how long can I borrow equipment?" */

2018-09-18T14:49:58Z

"For how long can I borrow equipment?"

← Older revision		Revision as of 15:49, 18 September 2018
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	* You can borrow any equipment which is displayed to you once you're logged in! The catalogue you see varies depending on the inductions you have completed and which course you are taking, but we have made as much equipment available to as many people as possible; only particularly expensive, dangerous, limited or course-specific items are reserved. If you know of something we have which you would like to borrow, but you currently don't have access to, get in touch with the technical staff for your programme who will be able to advise. It may be possible to take an extra induction session with a technician from another area, after which you could be given access to the equipment you're interested in. By opening up as much equipment as we can to all courses, we hope you'll be able make the most of your time with us.		* You can borrow any equipment which is displayed to you once you're logged in! The catalogue you see varies depending on the inductions you have completed and which course you are taking, but we have made as much equipment available to as many people as possible; only particularly expensive, dangerous, limited or course-specific items are reserved. If you know of something we have which you would like to borrow, but you currently don't have access to, get in touch with the technical staff for your programme who will be able to advise. It may be possible to take an extra induction session with a technician from another area, after which you could be given access to the equipment you're interested in. By opening up as much equipment as we can to all courses, we hope you'll be able make the most of your time with us.

	===''"~~For how~~ long can I borrow equipment?"''===		===''"How long can I borrow equipment for?"''===
	* This varies depending on which Store you are using and what equipment you are taking. You can always check on the 'Select Time' calendar screen in the booking system; on the right-hand side is a little '' 'How long can I book for?' '' drop-down which always gives you a description of the booking times for that kit.		* This varies depending on which Store you are using and what equipment you are taking.
	** '''Equipment Store'''		** '''Equipment Store'''
	*** The standard booking length is '''3 days.'''		*** The standard booking length is '''3 days.'''
	*** ~~However, if nobody else has reserved the~~ equipment, on the ~~last day of~~ the ~~booking~~ you ~~would be able renew for~~ a ~~further 3 days without having~~ to ~~visit~~ the Store. ~~You can make up to '''two renewals''' before having to return everything. You will receive an email 24 hours before end of~~ your booking ~~with a link to check whether the equipment can~~ be renewed.		*** If you need equipment for longer than this it can be arranged, but may need approval from the technical team supporting your course. Please ask at the Equipment Store.
			*** If you have a live booking and need to extend it, please contact the Equipment Store by email or telephone. If the equipment is available, your booking may be renewed.
	*** Please remember that ''renewals are not guaranteed;'' when you make a booking, you are making an agreement to bring the equipment back on the end date you specify at that time.		*** Please remember that ''renewals are not guaranteed;'' when you make a booking, you are making an agreement to bring the equipment back on the end date you specify at that time.
			*** You will be fined if equipment is not returned on time. There are additional fines for the late return of laptops.
	*** It is useful to remember that weekends, bank holidays and closure days do not count towards the 3 day booking length. This means that if your booking ran from 10am on Wednesday, because you would not be able to return anything on Saturday, your booking would roll over until 10am on the following Monday.		*** It is useful to remember that weekends, bank holidays and closure days do not count towards the 3 day booking length. This means that if your booking ran from 10am on Wednesday, because you would not be able to return anything on Saturday, your booking would roll over until 10am on the following Monday.

Andy at 11:38, 31 August 2018

2018-08-31T11:38:31Z

← Older revision		Revision as of 12:38, 31 August 2018
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	Some studio facilities can also be booked through the system; currently the [[Photography Studios]] and [[Recording Studios]].		Some studio facilities can also be booked through the system; currently the [[Photography Studios]] and [[Recording Studios]].

			===''"How do I get access to the booking system?"''===
			* Visit the [https://bookings.newadelphi.uk New Adelphi Booking System] website and you will see a 'Register' link in the top-right corner. You will need your University email address (either ''@salford.ac.uk'' or ''@edu.salford.ac.uk'') to be able to sign up for an account.
			* For more detailed instructions, follow the steps in the [[media:New_Adelphi_Bookings_-_How_to_Register.pdf\|How To Register]] guide.

	===''"How do I make a booking?"''===		===''"How do I make a booking?"''===
	* We use an [https://bookings.newadelphi.uk online booking system] to allow students and staff to see what is available and make reservations without having to visit the building. You are still very welcome to make bookings in person and collect equipment without making a reservation, but booking in advance will ensure you get the items you need without queuing just to reserve kit. The booking system will keep you up to date through email, so you'll know what you've booked, when you should be collecting it and when to bring it back.		* We use an [https://bookings.newadelphi.uk online booking system] to allow students and staff to see what is available and make reservations without having to visit the building. You are still very welcome to make bookings in person and collect equipment without making a reservation, but booking in advance will ensure you get the items you need without queuing just to reserve kit. The booking system will keep you up to date through email, so you'll know what you've booked, when you should be collecting it and when to bring it back.

	~~===''"How do I get access to the booking system?"''===~~
	* Visit the [https://bookings.newadelphi.uk New Adelphi Booking System] website and you will see a 'Register' link in the top-right corner. You will need your University email address (either ''@salford.ac.uk'' or ''@edu.salford.ac.uk'') to be able to sign up for an account.

	===''"I've signed up to the booking system, but there's nothing I can book!"''===		===''"I've signed up to the booking system, but there's nothing I can book!"''===

Andy at 14:59, 24 August 2017

2017-08-24T14:59:30Z

← Older revision		Revision as of 15:59, 24 August 2017
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	===''"Can I request an extended booking?"''===		===''"Can I request an extended booking?"''===
	* Yes, you can, but you will need to discuss this with the technical staff for your area. We need to ensure the system gives a fair opportunity to everyone and extended bookings may unduly impact others, so they cannot be guaranteed. If an extended booking is granted, it cannot be renewed remotely. You must return all equipment by the agreed date and time. Extended bookings cannot be granted by staff in the Equipment Store; please see the technicians supporting your programme of study.		* Yes, you can, but you will need to discuss this with the technical staff for your area. We need to ensure the system gives a fair opportunity to everyone and extended bookings may unduly impact others, so they cannot be guaranteed. If an extended booking is granted, it cannot be renewed remotely. You must return all equipment by the agreed date and time. Extended bookings cannot be granted by staff in the Equipment Store; please see the technicians supporting your programme of study.

			===''"What's to stop me from booking loads of equipment?"''===
			* There are some limits in the system, but you are able to book quite a significant number of items before you hit them. In reality, unusually large bookings will be questioned, either when they appear to technical staff on the system or when you visit a Store to take the items.




	===''"Do I have to use the online booking system?"''===		===''"Do I have to use the online booking system?"''===

Andy at 14:51, 24 August 2017

2017-08-24T14:51:22Z

← Older revision		Revision as of 15:51, 24 August 2017
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	* For other areas, please check the '' 'How long can I book for?' '' drop-down shown on the right-hand side of the 'Select Time' calendar screen.		* For other areas, please check the '' 'How long can I book for?' '' drop-down shown on the right-hand side of the 'Select Time' calendar screen.

	===''"~~I definitely need the equipment for longer.~~ Can I request an extended booking?"''===		===''"Can I request an extended booking?"''===
	* Yes, you can, but you will need to discuss this with the technical staff for your area. We need to ensure the system gives a fair opportunity to everyone and extended bookings may unduly impact others, so they cannot be guaranteed. If an extended booking is granted, it cannot be renewed remotely. You must return all equipment by the agreed date and time. Extended bookings cannot be granted by staff in the Equipment Store; please see the technicians supporting your programme of study.		* Yes, you can, but you will need to discuss this with the technical staff for your area. We need to ensure the system gives a fair opportunity to everyone and extended bookings may unduly impact others, so they cannot be guaranteed. If an extended booking is granted, it cannot be renewed remotely. You must return all equipment by the agreed date and time. Extended bookings cannot be granted by staff in the Equipment Store; please see the technicians supporting your programme of study.